Get in Touch. We're Here to Help!
You can contact us using the contact form below, reach out to us via our social media, or send us an email directly at support@cutypet.com.
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Frequently Asked Questions
How long will it take to get my order?
How long will it take to get my order?
It depends on where you are. Swiss orders will take 7–10 business days to arrive. International deliveries can take anywhere from 8–16 days. Delivery details will be provided in your confirmation email.
I provided a wrong address. What can I do?
I provided a wrong address. What can I do?
We can only change your shipping address before the package leaves our facility.
Send us an email to support@cutypet.com or use our contact form.
Do you ship internationally?
Do you ship internationally?
Yes, we ship all over the world. We run discounts and promotions all year, so stay tuned for exclusive deals.
What shipping carriers do you use?
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Can I return my product?
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
What if it stops working?
What if it stops working?
All CutyPet© products go through a strict quality inspection period in order to assure premium products. We are so confident in their quality to offer you a limited 1-year warranty.
In case your product presents malfunctions or manufacturing defects, we’ll quickly organize a free replacement.
However, our warranty does not cover theft, accidental damage, damage from regular wear and tear, or issues resulting from misuse or mishandling.
Where are you located?
Where are you located?
CutyPet is incorporated in Switzerland, Europe. Like most pet products and pet brands (including US brands), our manufacturers are located across Asia. This allows us to offer high quality at a reasonable price to you, the end consumer. Rest assured that all our products are thoroughly tested, approved, and continually improved for the best results, with the help of our feline experts - our cats. We're committed to delivering top-notch pet essentials that both you and your furry friends will love. Our US business address is: 10785 W Twain Ave #229, Las Vegas, NV 89135Our main market is the US. Since we have customers from around the world, our orders are handled from various fulfillment centers around the world.We primarily ship out packages from our fulfillment centers in the United States, Europe, and Asia. Our US warehouse address is: 1111 W 35th St, Chicago, IL 60609